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遊客  說: 17-06-23 12:37
My order status says "are stocking....". Has my order shipped? I haven't received an email for my tracking. My order number is #20170619131926.
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cspink2  回覆: 17-06-23 15:00
Dear,we need around 1-3 workinkg days for arrange the order.Here is your tracking number:LK136298677HK
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selenaz  說: 13-10-29 10:14
您好,我左眼-6.50 散光-1.50 右眼-6.50 散光-1.00那么我要买多少度好呢
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遊客  說: 13-10-26 20:42
Hi i was told that magic magic lovely cat lenses for -6.50 degrees will be in stovk in the mic October. But the page still says "out of stock". Can you give me an update if it will be in stock pretty soon please?? Thanks.
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Jan  回覆: 13-10-29 17:10
hi,could you please provide your order number?Thank you.
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遊客  說: 13-10-14 05:17
Hi! I would like know if do you send your products to South America, Brazil?
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Jan  回覆: 13-10-29 17:09
Yes,we welcome all overseas order^^
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遊客  說: 13-10-02 00:24
hi, 想問MASKS 可以進加拿大境嗎? 有D朋友話大陸唔可以寄MASKS 去加拿大~!
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Jan  回覆: 13-10-03 12:39
你好,可以的,我們是從香港直接寄出
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遊客  說: 13-09-30 13:09
Hi , i am new to be a youtube blogger ... I am always interesting on yours products ... Can i have a opportunity to try out any products... I will done a video for the product review
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Jan  回覆: 13-10-03 12:39
hi,please kindly send to pinkicon@hotmail.com.hk, thank you^^
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yinlam1993  說: 13-09-27 23:23
If I buy the following four items, can I use buy 3 get 1 free discount? Mari Gold Brown Monthly Disposable Clean UV55 NEO Weekly Brown COCO30
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Jan  回覆: 13-10-03 12:38
hi,you can get buy3get1free^^
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遊客  說: 13-09-24 09:33
Hi! I would like to order magic magic lovely cat lenses, but the -6.50 ones are out of stock!! When will these be available? Please let me know. Thanks!
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Shirley  回覆: 13-09-24 16:51
Thank you for your question, i would like to let u know that the magic magic lovely cat lenses will be available in October of middle.
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遊客  說: 13-09-21 06:56
Hi ! I forgot my password, and I tried typing in my login id and email address already. It shows that an email has been sent to remind me of the password but I still haven't received anything. would u please help me with this? I wanna track my order My email address is helen_carter73@hotmail.com and I ordered a hyper circle (brown) shipping to the US (Tempe, Arizona) Thanks !!
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Shirley  回覆: 13-09-21 15:16
hello, we already change the password to you. Please check the email.
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遊客  說: 13-09-19 18:57
Hi I would like to order the hanako NLC-05, do you have any more LB in stock? can you please email me when you have some? /thankyou
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Shirley  回覆: 13-09-21 15:23
I regret to inform you that, we only have TM colour of the hanako NLC-05.
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shamma  說: 13-09-13 23:15
do u ship to united arab emirates/
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Shirley  回覆: 13-09-14 15:14
YES, WE CAN SHIP TO UNITED ARAB EMIRATES^^
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hitomishop  說: 13-09-07 04:11
Hello. I want to ask how to get free EMS shipping on order >150$? I want to make an order for 190$ but the system anyway charges me for EMS
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Shirley  回覆: 13-09-07 13:46
hello, we answer your question in the email. please check the email. Thank you.
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遊客  說: 13-09-06 12:42
hi, for the buy 3 get 1 pair free of contact lenses how do I get that?
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Shirley  回覆: 13-09-07 13:44
Hello, you can buy from our website, also the system will deduct the lowerest price of the len in automatically. if you choose the fourth of the lens'price is higher than HK$108, you can advise to our pinkicon CS, we will help you to deduct the price of the lens .
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sueumipiano  說: 13-08-26 14:43
Hi, I'm from Malaysia. I would like to ask, when can i get my contact lens ? I've ordered and paid ..
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Jan  回覆: 13-08-29 13:16
Hi,we just sent out the order on 27 Aug, your yracking number is RT194206454HK, it may take7-14days to your country^^Thank you.
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chips649  說: 13-08-14 01:56
I'm trying to order the Fairy 1 day circle lenses 4 boxes, but it does not specify the colors to choose. How do i communicate i have different powers for my right and left but i want 2 boxes of my rx pair in 1 color and the other in the pink color?
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Jan  回覆: 13-08-29 13:14
Hi,you can kindly write the colour and degree/power when you are placing order.Thank you.
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遊客  說: 13-07-27 10:48
hi,我想问如果我付错款的话怎么办呢?买错东西的话,能不能CANCLE ORDER或者改成别的东西,因为我本来已经买了一个,然后第二个是选错东西了。。。能帮我解决一下吗?
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Angela  回覆: 13-07-29 19:13
你可以將你希望更改的貨品電郵給我們,我們盡量盡快安排,謝謝。
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jenny0207  說: 13-07-24 09:56
你好,我想问下我的怎么还没发货哦,还在香港吗?大概什么时候能到呢?RT185442432HK
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Jan  回覆: 13-07-25 17:07
你好 請查看 http://app3.hongkongpost.hk/CGI/mt/c_mt2result.jsp 你的貨品已於昨天離開香港^^謝謝
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megumizzy  說: 13-06-23 04:01
Hello, i placed an order about 5days ago..Order number:20130617012041. I havent got an email giving me. The tracking number n in my account it just says are stocking?? I would like to know the travking number ..thank yu
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Angela  回覆: 13-06-25 19:55
We have sent email to you on 19/6,but we cannot get any reply. USD24.13 is for one box, if you need to buy one more,please directly settle your payment in paypal. Thank you.
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遊客  說: 13-06-21 14:57
I ordered my hanako wig 3 weeks ago and am still waiting. I didnt have time to sign up an account so I couldt track my item at all. I am just wondering if you guys have a slower process than any other stores? I also ordered mt item with EMS shipping and its been three weeks please do something about it. Not very happy with this experience.
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Angela  回覆: 13-06-25 20:00
We sent out your order by EMS, Tracking number:EA176045866HK
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anna318  說: 13-06-21 12:52
i just got my pair of circus brown but one of the eyes is very uncomfortable and since both of my eyes contain no prescription i switched from my left eye to my right eye and it still irritate my eye
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Angela  回覆: 13-06-25 19:51
We can change to you, but it takes time for shipping.
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